The Samsung Galaxy Note 3 is the finest tablet on the market today. This Buzzle article looks at the common problems with the Note 3 and the simple fixes for them.
TAGGED UNDER: Samsung Mobile Phones

Make a note of that!

According to figures released by Samsung, the company sold more than 10 million Galaxy Note 3 devices within the first two months of its launch. Samsung has had a pretty run for quite a while now, and it is the undisputed champion of the mobile arena. Its phones have been top-rated and sell like hotcakes around the world. While most Korean conglomerates’ phones target the masses, its Note series of phablets cater to a more niche class. The latest in this series, the Galaxy Note 3, is by far the most premium device ever made by the company, and it also has a spec sheet that is extremely ‘noteworthy.’

The phone’s amazing stylus leads the Note 3 to its true business-class functionality. The phablet is the market leader in this segment and is miles ahead of the competition. This mighty phablet might have everything going for it, but it also has its share of problems. The good news, however, is that resolving these issues is no herculean task. Here’s a look at the most common problems with the Samsung Galaxy Note 3 and its simple fixes.

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My Note 3 heats up rather fast.

Probable cause: Software/hardware issues

Possible solution:
» Power off the device for a while, then power it back on.

» Check for a faulty SD card by using the phone without the card. If that solves the problem, you might want another memory card.

» Reset the phone to factory settings. Follow this path
Settings > General > Backup and reset > Factory data reset > Reset device > Delete all

» If the problem persists, contact Samsung’s service center.

A ‘Prevention information’ message often pops up on my Note 3.

Probable cause: Software issues

Possible solution:

» Press and hold on to the message. Select App info. From the Knox Notification Manager, ensure that Unknown sources are not selected by following this path.Settings > General > Security

» Upgrade the device to the latest firmware. Follow this path
Settings > About phone > Software update

» If the problem persists, contact Samsung’s service center.

My Note 3 randomly restarts.

Probable cause: Software issues

Possible solution:

» Power off the device, and remove the battery and the SD card. Put the battery back in after about 30 seconds and power on the device. Follow this path
Settings > Wi-Fi > Menu > Advanced uncheck Always allow scanning
Power off the device, reinsert the SD card, and power it back up.

» Back up the data on the SD card onto the computer. Format the card on your phone by following this path
Settings > Storage > Format SD card

» Hard reset the phone by following these steps
Power off the device.
Press and hold the Volume Up, Home, and Power keys.
Release the Power key when the Galaxy Note 3 logo appears.
Release the other buttons when it says Android System Recovery on the screen.
Use the Volume Down button to select wipe data/factory reset.
Click on the Power button.
Use the Volume down button to select delete all user data.
Click on the Power button.
Use the Volume Down button to select Reboot system now.
Click on the Power button.
» If the problem persists, contact Samsung’s service center.

My Note 3 does not detect my SIM card.

Probable cause: Software/hardware issues

Possible solution:
» Ensure that the SIM card is properly inserted. Gently clean the SIM card tray.

» Look for an app called Region Lock Away on the Internet, and run it on the device.

» If the problem persists, contact Samsung’s service center.

An error message, ‘Index Service has stopped,’ appears on my Note 3.

Probable cause: Software issues

Possible solution:
» Backup all the data from the SD card onto a computer. Format the card on your phone by following this path. Settings > Storage > Format SD card
Transfer the data back onto the SD card. Do not copy any data that is incompatible with the device.

» If the problem persists, contact Samsung’s service center.

My Note 3 has problems connecting to the Wi-Fi.

Probable cause: Software/hardware issues

Possible solution:
» Turn off Mobile data from the drop-down notification bar.

» Switch off the phablet and the router for about 30 seconds before powering them back on.

» Follow this path
Settings > Wi-Fi > Menu > Advanced uncheck Auto network switch

» Upgrade the device to the latest firmware. Follow this path
Settings > About phone > Software update

» Upgrade to the newest firmware for the router.

» If the problem persists, contact Samsung’s service center.

My Note 3 does not support my S-View cover anymore.

Probable cause: Software issues

Possible solution:
» Upgrade the device to the latest firmware. Follow this path
Settings > About phone > Software update

» If the problem persists, contact Samsung’s service center.

My Note 3 displays the ‘Out of Memory error.

Probable cause: Low memory on the phone

Possible solution:
» Check the memory on the device by following this path
Press and hold the Home key to open the recent app list.
Select Task Manager
Select Storage > System Storage
(The information is displayed in ‘Used/Total’ format)
Move some applications to the memory card if the space used is close to the total space. NGS > More > Applicant be moved, cation Manager
Select and move the apps individually (only apps that can be moved to an SD card would have the option highlighted).
» Reset the phone to factory settings. Follow this path
Settings > General > Backup and reset > Factory data reset > Reset device > Delete all

» Upgrade the device to the latest firmware. Follow this path
Settings > About phone > Software update

My Note 3 does not play Divx/AC3 files.

Probable Cause: Incompatible file format

Possible solution:
» The default media player on the Note 3 does not support Divx and AC3 file formats. Download and install a player from Google Play that supports these file formats.

With these simple fixes, you could make the most of what is perhaps one of the most powerful phablets. The world now awaits the arrival of the Samsung Galaxy Note 4. The new phablet is expected to take the legacy of the Note 3 even further. In the meantime, enjoy the bug-free ride on your Note 3. Cheers.